J&K LG inaugurates e-Customer Care Centre of KPDCL
Lieutenant Governor of the Indian union territory of Jammu and Kashmir, Manoj Sinha, inaugurated cloud-based e-Customer Care Centre of Kashmir Power Distribution Corporation Limited (KPDCL) at Bemina.Speaking on the occasion, Sinha observed that the new facility is aimed at providing real time enquiry and grievance redressal to consumers. “With the functioning of the Customer Care Centre, the Power Supply Grievances Redressal Mechanism has been institutionalized for handling power supply related complaints”, he said.He further assured that the new Centre will ensure minimum downtime and quick power restoration. “Action taken reports will be generated to fix the accountability and ensure transparency.”“The Customer Care Centre, facilitated with modern technology will work round the clock to